Job Title: Customer Account Representative
Location: Naraina Vihar, New Delhi
Job Type: Full-Time | In-Office
Salary Range: 20,000 25,000 per month
About Xportel:
Xportel is a growing international logistics and freight forwarding company offering complete end-to-end global shipping, import/export, and supply chain solutions. We help businesses expand globally by providing reliable logistics support, efficient operations, and customer-focused service.
Role Overview:
We are seeking a proactive and detail-oriented Customer Account Representative to manage client relationships, coordinate with internal teams, and ensure a smooth operational flow. The ideal candidate will handle customer queries, monitor shipment progress, and maintain accurate records to ensure client satisfaction and retention.
Key Responsibilities:
- Act as the main point of contact for assigned customers, ensuring smooth day-to-day coordination.
- Manage end-to-end client accounts, including shipment tracking, documentation, and issue resolution.
- Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
- Coordinate with internal teams (operations, sales, and accounts) to ensure timely and accurate service delivery.
- Prepare quotations, invoices, and maintain up-to-date account records.
- Monitor account performance and assist in developing strategies to grow business with existing clients.
- Handle payment follow-ups, reconciliations, and basic financial documentation related to client accounts.
- Identify opportunities for process improvements and better client engagement.
Requirements:
- 13 years of experience in customer service, account management, or logistics operations (preferably in international trade or freight forwarding).
- Excellent communication and coordination skills.
- Strong command of MS Excel and basic accounting/documentation tools.
- Detail-oriented, organized, and able to manage multiple client accounts simultaneously.
- Customer-focused mind-set with problem-solving abilities.
