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Customer Support Executive

0-3 Years
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  • Posted 12 days ago
  • Over 50 applicants
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Job Description

As an International Voice Process Associate in the Customer Support domain, you will handle customer calls from international clients and provide timely, effective solutions to their inquiries. This role requires professionalism, problem-solving abilities, and a strong focus on customer satisfaction.

Key Responsibilities:

  • Handle inbound customer queries professionally and courteously.
  • Identify and resolve customer complaints by providing timely and effective solutions.
  • Maintain a high level of customer satisfaction by addressing inquiries promptly.
  • Meet individual and team performance metrics, including call handling time, issue resolution, and customer satisfaction.
  • Document customer interactions accurately and update records as necessary.
  • Escalate complex issues to appropriate teams while ensuring proper follow-up.

Requirements:

  • Excellent command of English language.
  • Freshers and experienced candidates are welcome.
  • Immediate joiners preferred.

More Info

Job Type:
Function:
Employment Type:
Open to candidates from:
Indian

About Company

Wroots Global is a new age comprehensive Recruitment Solution provider of Talent Acquisition and Recruitment Process Outsourcing solutions. We operate across various industry sector with each division of our business providing a knowledgeable and trustworthy service to specialized areas of the market. Our leadership team are alumni of premier education institutions in India. We come with several decades of collective experience working for global services and consulting firms and understand what helps organizations succeed and what gets people engaged. We help you find, attract and keep talented professionals nationwide so that these trailblazers can continue pushing new boundaries. Our aim is to become leading partner with their clients and provide solutions in the areas of Recruitment, Staffing, RPO, Leadership Hiring and hiring Gig workforce for the clients. Our vision is to assist our clients in the search of outstanding executives of today, who will become visionary leaders of tomorrow. We believe in thorough communication while working on every search assignment with utmost integrity and total dedication.

Job ID: 138333601

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