Company Description
Woodrock Infotech Private Limited offers top-notch consulting services to help companies expand their tech teams and enhance their marketing and customer service capabilities. Our mission is centered on driving the success of our clients through well-trained and highly skilled employees. We are a versatile team devoted to empowering businesses to achieve sustainable growth and excellence in their operations.
Role Description
This is a full-time on-site role for a Customer Support Executive based in Mysuru. The Customer Support Executive will handle client inquiries, resolve customer issues, provide technical support, and ensure seamless customer service experiences. Responsibilities include maintaining high customer satisfaction, offering online support, and assisting with troubleshooting and problem-solving.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Satisfaction
- Experience providing Online Support and handling customer queries efficiently
- Technical Support knowledge, including troubleshooting and problem resolution
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team-oriented environment
- Adaptability and a commitment to maintaining a customer-centric approach
- Bachelor's degree or equivalent in a related field is preferred
- Prior experience in customer-facing roles is an advantage
