Customer Support Executive

Company Description

Vigocare, founded in 2017, is a leading healthcare technology company that revolutionizes patient care through continuous monitoring solutions. Our AI-powered platform connects patients and healthcare providers, enabling proactive interventions and improved outcomes. Our comprehensive suite of solutions includes ECG rhythm monitoring, ambulatory BP monitoring, cardiac telemetry, smart wards, and Hospital@Home. Vigocare empowers healthcare organizations to enhance patient safety, increase efficiency, and improve patient outcomes.

Job description:

Language Mandatory :Bengali, English and any Regional Language

Roles and Responsibilities:

• Should have strong customer-oriented approach and problem-solving skills.
• Should have technical knowledge (worked in technical support role).
• Should be able to multitask – voice and chat process.
• Should have customer-oriented approach while handling any customer query.
• Advantage if you have worked on any CRM (Zendesk, Freshdesk, Salesforce, etc)

Requirements:

• Excellent verbal and written communication skills.
• Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with rotational week off.
• Languages to be known – Bengali, English and any Regional Language
• Graduation in any discipline with minimum 1+ years of technical support.

Pay Range : 25,000

Interested can share their resumes to [Confidential Information] or can reach at 8019232805