Customer Support Executive

Company Description FederPath Consultants is a Hyderabad-based immigration consulting firm that provides unbiased guidance to individuals seeking overseas opportunities. The team specializes in a wide range of visa categories for countries such as Canada, Australia, New Zealand, the USA, Schengen states, and other European destinations. With strong expertise in PR, dependent, job seeker, study, and visitor visas, FederPath has supported thousands of skilled workers, students, and aspirants in achieving their international goals. The company focuses on customer-centric solutions and end-to-end support, guiding applicants through every step of the migrate, study, work, or visit process. FederPath emphasizes top-notch service and tailored advice based on each applicant's background and preferences.
Role Description The Customer Support Executive is a full-time, on-site role based in Telangana, India. This role involves responding to inquiries from prospective and existing clients via phone, email, and online channels, providing clear information about immigration and visa services. The Customer Support Executive will handle client follow-ups, maintain accurate records in support systems, and ensure timely resolution of questions and concerns. Daily responsibilities include coordinating with consultants on client cases, updating clients on application status, and guiding them through documentation requirements. The role also requires maintaining a high standard of professionalism, supporting customer satisfaction initiatives, and contributing feedback to improve service processes.
Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathetic communication and problem-solving.
• Candidates should demonstrate experience in Customer Satisfaction and Online Support, including handling queries through digital platforms.
• Candidates should have exposure to Technical Support or similar roles, with the ability to navigate CRM tools and basic software applications.
• Excellent spoken and written communication skills in English; proficiency in local languages is an advantage.
• Ability to work on-site full time, manage multiple cases simultaneously, and maintain accuracy in documentation.
• Prior experience in immigration consulting, education counseling, or service-oriented industries is beneficial.
• Minimum of a bachelor's degree or equivalent experience in a relevant field such as business, communications, or customer relations.