Customer Support Executive

Customer Service Executives are required to answer incoming calls, Mails, SMS, and Whatapps from customers for various reasons Complaint, Query, answer inquiries, resolve complaints, and provide information.

The candidate needs to have troubleshooting knowledge/experience of computer networks, routers/switches, wi-fi, etc.

Required Skill

• Excellent communication skills

• Good Listening and problem-solving skills over mail and telephone

• Ability to take and handle stress pressure of complaint center

• Manage large amounts of incoming calls, emails, and messages from other channels

• Resolve customer complaints via phone, mail.

• Good Knowledge of networking

• Answer calls and mail professionally to provide information about products and services

• Take care of customer complaint

• Logged the complaint

• Allot the complaint

• Take care of all the inquiries and queries of customers.