Customer Support Executive - US Voice Process (Experienced)

Description

We are looking for an experienced Customer Support Executive for our US Voice Process team in India. The ideal candidate will have a strong background in customer service and will be responsible for providing high-quality support to our US customers.

Responsibilities

• Handle customer inquiries and provide support via phone calls in a professional manner.
• Resolve customer complaints and issues effectively while ensuring customer satisfaction.
• Provide product information and guide customers on product usage and features.
• Document and maintain accurate customer records and interactions in the system.
• Collaborate with other team members and departments to enhance customer service quality.

Skills and Qualifications

• 1-3 years of experience in a customer support role, preferably in a voice process environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and basic computer applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.