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Customer Support Executive - US & UK Shift

Expert Staffing Solutions New Delhi
Gurugram, Delhi, Noida
0-5 Years
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  • Posted a month ago
  • Over 50 applicants
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Job Description

Job description:

Role & responsibilities:

  • Handle inbound & outbound international calls (US/UK customers)
  • Provide customer support with empathy, patience, and professionalism
  • Ensure First Call Resolution (FCR) and high CSAT scores
  • Manage escalations and resolve queries efficiently
  • Maintain accurate call logs and customer records

Requirements:

  • Excellent English communication (verbal & written)
  • Strong customer handling skills & active listening
  • Willingness to work in night shifts / rotational shifts
  • Basic computer knowledge & typing skills
  • Freshers & experienced candidates welcome

More Info

Job Type:
Permanent Job
Industry:
Call Center
Role:
Customer Service Executive (Voice), Customer Service Executive (Non-voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Expert Staffing Solutions New Delhi

Expert Staffing Solutions, where talent meets opportunity. We are a leading recruitment agency dedicated to connecting businesses with exceptional professionals across various industries. Our mission is to streamline the hiring process, ensuring that our clients find the right candidates to drive their success.
With a proven track record of successful placements and a commitment to excellence, Expert Staffing Solutions is your partner in building a strong and dynamic workforce. Let us help you navigate the complex world of recruitment with confidence and ease.

Job ID: 130539175

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Last Updated: 29-10-2025 11:33:30 AM
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