We are looking for customer-focused professionals to handle inbound calls related to leasing inquiries, maintenance requests, and resident communications. The role requires clear English communication, accurate documentation, and the ability to manage high call volumes while delivering an excellent customer experience. This is a US shift role, ideal for candidates comfortable working night shifts.
Key Responsibilities
- Handle inbound calls for leasing, maintenance, and resident inquiries
- Answer questions related to pricing, availability, and property information
- Create and update service requests and call notes accurately
- De-escalate concerns and provide effective solutions
- Schedule property tour appointments for prospective renters
- Communicate updates between callers and property teams
- Meet quality standards for monitored calls
- Participate in training sessions and team meetings
Required Skills & Qualifications
- Clear, neutral English communication skills
- Strong listening, reading, and writing abilities
- Ability to document concise and accurate call notes
- Willingness to use accent-neutralization tools
- Comfortable working in US Night Shift
Preferred Qualifications
- Customer service or call center experience (preferred, not mandatory)
- Self-motivated with a positive and professional attitude
