Customer Support Executive

We are looking for dynamic and communication-driven individuals to join our International Voice Process team. In this role, you will be the face of our global brand, providing world-class support and resolving customer queries with efficiency and empathy.

Job Overview:

• Role: Customer Service Executive / Support Associate
• Process: International Voice
• Experience: Experienced professionals (up to 4.5 LPA)
• Education: 10+2 / Graduate / Diploma (3+1)

Key Responsibilities:

• Handle inbound/outbound calls professionally in a high-volume international environment.
• Resolve customer queries, complaints, and requests while maintaining high quality and CSAT (Customer Satisfaction) scores.
• Document customer interactions accurately in the CRM database.
• Follow standard operating procedures (SOPs) to ensure consistent service delivery.

Salary & Benefits:

• Experienced: Up to ₹5.5 LPA (Based on experience and interview performance)
• Transport: * 2-Way Cab Facility: Provided for night shifts (6:30 PM – 6:30 AM)
• 1-Way Cab Facility: Provided for day shifts.
• Travel Allowance: Up to ₹3,500 monthly (based on distance/eligibility).

Shift Requirements:

• Must be comfortable working in Rotational Shifts.
• Flexibility to support 24/7 operations.

Qualifications & Skills:

• Education: Minimum 12th Pass, Graduation, or Diploma (3+1).
• Language: Exceptional verbal and written communication skills in English.
• Mindset: Customer-centric approach with strong problem-solving abilities.
• Technical: Basic computer proficiency and typing skills.

Interview Process:

The selection process consists of three specialized rounds:

1. HR Round: Screening for basic fitment, communication, and stability.
2. Operations Round: Final technical discussion with the hiring manager.
3. Assessment Round: Evaluation of voice, accent, and logical reasoning skills.