T
Customer Support Executive
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- Posted a month ago
- Over 500 applicants have applied
Job Description
Job Summary:
- The Customer Support Executive is responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a customer-centric mindset.
Key Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Resolve product or service issues promptly and professionally.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate departments.
- Follow up with customers to ensure resolution and satisfaction.
Qualifications:
- Bachelors degree or equivalent experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and patience.
- Ability to multitask and manage time effectively.
Key Skills:
- Communication skills
- Problem-solving
- Organizational skills
- Time management
- Customer service
More Info
Job Type:
Industry:
Function:
Employment Type:
About Company
We are a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, enterprise systems and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.
Skills:
Service Metrics, Chat Process, Customer Support, Contact Center, CRM or Ticketing Tools
Skills:
Familiarity with customer support software, Basic Computer Skills
Skills:
Problem Solving, Product Knowledge, Communication Skills, Time Management, Customer Service
Early Applicant
Skills:
customer support tools, English, digital tools, Kannada, appointment scheduling systems, CRM platforms, Email, Spreadsheets
Skills:
crm software, Customer Service, Technical Support, Communication Skills, Customer Support, Voice Process