Customer Support Executive

Customer Support Executive (Part-Time, Remote)

Location: Remote

Employment Type: Part-Time

Openings: 2

Compensation: 10,000 20,000 per month (performance-aligned)

About Tutedude

Tutedude is a fast-growing e-learning platform founded by **IIT Delhi alumni**. We deliver self-paced courses supported by **1:1 live mentorship and doubt-solving**, designed to improve learning outcomes and completion rates. Our focus is clarity, accountability, and real learner impact.

Who This Role Is For

This role is for individuals who take **ownership of customer issues**, communicate clearly, and can work independently in a remote environment. If you are disciplined, responsive, and solution-oriented, this role will suit you.

Key Responsibilities

* Handle learner queries via chat, email, and other digital channels

* Resolve issues related to courses, mentorship sessions, payments, and platform usage

* Provide accurate, timely, and professional support

* Follow up until issues are fully resolved

* Escalate complex problems to internal teams with proper documentation

* Maintain records of common issues and suggest process improvements

Work Setup Requirements (Mandatory)

• Personal laptop or desktop (mandatory)**
• 5G smartphone** for official communication and verification tasks
• Stable, high-speed internet connection** (power backup preferred)
• Quiet workspace suitable for professional communication

Skills & Qualifications

• Strong written and spoken **English communication skills**
• Prior experience in customer support, online support, or technical support
• Excellent problem-solving ability and customer-handling skills
• Comfortable using CRM tools, chat platforms, and support systems
• Self-motivated and capable of working independently in a remote setup

What Success Looks Like

• Queries resolved efficiently with minimal back-and-forth
• High learner satisfaction and low complaint escalation
• Reliable availability during assigned working hours
• Clear, professional communication with learners and internal teams

Not a Fit If

• You lack a laptop, 5G phone, or stable internet
• You depend on scripts instead of thinking
• You struggle with written communication
• You need constant supervision