Employment Type: Full-time
Experience: 02 Years
Industry: SaaS / Digital Products
About the Role
We are looking for a Customer Support Executive who will be responsible for handling live chat and email support tickets.
This role focuses on helping customers, resolving issues quickly, and ensuring a positive support experience.
You will be the first point of contact for customers and play a key role in maintaining customer satisfaction.
Key Responsibilities
- Handle customer queries via live chat and email
- Respond to support tickets in a timely and professional manner
- Understand customer issues and provide clear solutions
- Escalate technical issues to the relevant team when required
- Maintain accurate ticket updates and follow-ups
- Ensure high customer satisfaction and positive experience
- Follow support processes and guidelines
Required Skills
- Good written English communication
- Patience and problem-solving mindset
- Ability to handle multiple tickets efficiently
- Customer-first attitude
- Basic understanding of SaaS or online products
Preferred Experience
- 02 years experience in customer support or service roles
- Experience with live chat or ticketing systems is a plus
- Freshers with good communication skills can apply
Compensation
- Competitive salary based on experience
- Performance-based incentives
- Clear growth and promotion opportunities
Career Growth Path
- Customer Support Executive
- Senior Customer Support Executive
- Customer Success Associate / Support Lead
Why Join Us
- Direct interaction with real customers
- Opportunity to learn SaaS products
- Stable role with long-term growth
- Supportive and fast-growing team
How to Apply
- Apply via LinkedIn with your updated profile.
