Customer Support Executive

Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Support Executives. The ideal candidate should be proficient in bothHindi and English, with excellent communication and problem-solving skills. This role involves handling customer queries, providing solutions, and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, or emails in Hindi & English.
• Understand customer needs and provide accurate, valid, and complete information.
• Resolve customer complaints, issues, and queries effectively within timelines.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Collaborate with the internal team to ensure customer satisfaction and smooth operations.

Required Skills:

• Proficiency inHindi and English (both verbal and written)is mandatory.
• Good communication, listening, and interpersonal skills.
• Ability to remain calm and handle pressure in difficult situations.
• Basic computer knowledge and typing skills.
• Strong problem-solving abilities with a customer-first mindset.

Qualifications:

• Graduate / Undergraduate in any stream.
• Prior customer service experience (02 years) will be an added advantage.
• Freshers with strong communication skills are welcome to apply.

What We Offer:

• Competitive salary package.
• On-the-job training and skill development.
• Opportunity to work in a fast-growing and dynamic environment.
• Growth and career advancement opportunities.