Customer Support Executive

Company Description

Synoriq is a pioneer in developing innovative, adaptive, and user-friendly Loan Management Systems (LMS) that streamline lending operations for NBFCs and FinTechs. Their dynamic platform evolves to cater to diverse lending needs while ensuring compliance with ever-changing regulations. Synoriq's robust infrastructure handles high volumes of loans effortlessly, enabling clients to scale without limitations. Trusted by over 35 clients and supported by a team of 150+ experts, Synoriq blends technology with exceptional customer support to deliver seamless experiences and empower lenders worldwide.

Role Description

This is a full-time hybrid role based in Mumbai, with some flexibility for remote work, for a Customer Support Executive at Synoriq. In this role, you will handle customer inquiries, provide technical support, ensure customer satisfaction, and manage online support requests. You will act as a liaison between the company and its clients, addressing concerns, troubleshooting issues, and ensuring a seamless customer service experience while maintaining high-quality standards.

Qualifications

• Customer Support and Customer Service skills, with a strong focus on client engagement
• Experience in Customer Satisfaction and managing customer relations
• Proficiency in Online Support and responding to digital inquiries
• Technical Support experience, with the ability to troubleshoot issues and provide effective solutions
• Strong communication, problem-solving, and interpersonal skills
• Ability to adapt to hybrid work environments and maintain efficiency
• Basic understanding of lending or financial services is a plus
• Bachelor's degree or relevant experience in customer service or a related field