Customer Support Executive

Client Support Executive

About SortMyScene

SortMyScene is an event discovery and experiences platform that helps people discover, explore, and book exciting events, experiences, and activities. We focus on creating seamless experiences for both customers and our event partners.

Role Overview

We are looking for a Client Support Executive who will be responsible for handling client queries, resolving issues, coordinating with internal teams, and ensuring a smooth and positive client experience.

Key Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

Requirements

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Patient, professional, and customer-focused approach.
• Good follow-up and organizational skills.
• Ability to work independently and as part of a team.
• Basic knowledge of Google Sheets/Excel and communication tools.
• Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus.
• Comfortable working in a fast-paced startup environment.

Mandatory Requirements

• Must be based in Mumbai.
• Must be an immediate joiner.
• Must be comfortable working 6 days a week.
• Must be flexible with work requirements and client support schedules.
• Strong willingness to take ownership and resolve client concerns.

Ideal Candidate

We are looking for someone who is proactive, responsible, patient, quick to respond, and comfortable handling clients in a fast-paced startup environment.