Job Title: Customer Support Executive
Location: Vanagaram, Chennai
Experience: 0-5 Years
Qualification:
- Any Bachelor's Degree
- Fluency in English and Hindi (Mandatory)
Job Description:
We are looking for a dedicated Customer Support Executive to manage customer interactions and ensure a high level of service satisfaction. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to handle customer queries efficiently.
Responsibilities:
- Handle customer complaints and provide appropriate solutions within the designated time frame, ensuring resolution and customer satisfaction.
- Identify and assess customer needs to deliver an exceptional service experience.
- Build and maintain strong relationships with customers to enhance trust and brand loyalty.
- Manage a high volume of inbound calls professionally and efficiently.
- Provide accurate, complete, and valid information using the right tools and resources.
- Adhere to communication procedures, guidelines, and company policies.
- Go the extra mile to engage customers and ensure a positive experience.
Requirements:
- Fluency in Hindi and English is mandatory.
- Strong phone handling skills with active listening capabilities.
- Ability to multitask, prioritize, and manage time effectively.
- Customer-focused approach with the ability to adapt to different personalities and communication styles.
- Previous customer support experience is an added advantage.
- Candidates must be located within a 10 km radius of Vanagaram, Chennai.
