Direct Walk in Interview - Us Voice process (Contract to Hire)
Customer Experience Executive (US Shift)
Core Duties and Responsibilities
- Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.
- Contribute to the completion of the teams workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.
- Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
- Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.
- Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
Competencies and Experience
The candidate should demonstrate the following experience, skills and behaviours:
- Excellent communication skills; Strong phone and verbal communication skills along with active listening
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume and agreed service levels
- Familiarity with CRM systems and practices
- Basic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adherence to procedures and regulations.
- Demonstrate willingness to contribute to team beyond own immediate tasks
Eligibility Criteria
Minimum 1 year experience in Customer Support Voice
Experience up to 1-5 years only
Relieving documents mandatory
Walk in Date - 15-Oct-25 to 24-Oct-25
Time - 02:00 PM to 04:00 PM
Venue
Equiniti India Pvt Ltd
Address: Block 10, 8th floor, DLF IT Park1/124, Mt Poonamalle High Road, RamapuramChennai, Tamil Nadu 600089
Note : This role is US Night shit (6 months Contractual role)
