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Customer Support Executive
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Customer Support Executive (CSE)
Salary: ■15,000
• Handle inbound and outbound calls from qualified digital leads
• Minimum 50 qualified calls per day
• Lead follow-up and appointment fixing
• Performance incentives based on call quality and productivity
Job ID: 152207033
Skills:
Internet and Wi-Fi connectivity, Broadband and FTTH services, Customer support processes, CRM Ticketing software, Routers and ONT devices, Computer Proficiency
Skills:
Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail
Skills:
email etiquette , crm software, Data Entry, Problem Solving, Customer Service, Technical Support, Time Management, Active Listening, Multitasking, Product Knowledge
Skills:
resolve customer issues, Customer Relationship Management, Communication Skills, customer support software, record-keeping, Organizational Skills
