Internet and Wi-Fi connectivity, Broadband and FTTH services, Customer support processes, CRM Ticketing software, Routers and ONT devices, Computer Proficiency

Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail

email etiquette , crm software, Data Entry, Problem Solving, Customer Service, Technical Support, Time Management, Active Listening, Multitasking, Product Knowledge

resolve customer issues, Customer Relationship Management, Communication Skills, customer support software, record-keeping, Organizational Skills