Customer Support Executive

Company Description RMV Workforce LLP is a consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO sectors. The organization focuses on helping professionals advance their careers while supporting businesses in solving complex challenges and driving innovation. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers roles where individuals can make a meaningful impact on clients and industries.
Role Description The Customer Support Executive is a full-time, on-site role based in Gurugram. This position is responsible for handling customer inquiries via phone, email, and online channels, providing timely and accurate information, and resolving issues to ensure a positive customer experience. The role involves logging and tracking customer interactions, troubleshooting basic technical or service-related problems, and escalating complex issues to the appropriate teams. The Customer Support Executive will also follow established procedures, maintain up-to-date product and service knowledge, and contribute to continuous improvement by sharing customer feedback with internal stakeholders. Collaboration with cross-functional teams and adherence to quality and performance metrics are key aspects of the day-to-day work.
Qualifications

• Strong skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
• Ability to maintain high levels of Customer Satisfaction through professional communication and problem-solving.
• Experience providing Online Support via chat, email, or web-based platforms.
• Basic Technical Support capabilities to troubleshoot common service or product-related problems.
• Excellent verbal and written communication skills in English and local languages, as applicable.
• Good interpersonal skills, with the ability to remain calm and empathetic under pressure.
• Proficiency in using CRM systems, ticketing tools, and standard office software.
• Prior experience in customer-facing roles in BPO or similar environments is preferred.
• Minimum educational qualification: diploma or bachelor's degree in any discipline.
• Willingness to work on-site in Gurugram and in rotational shifts as business needs require.