Customer Support Executive

Company Description Radical Minds Technologies Pvt. Ltd. is part of the Radical Minds group, which leverages highly qualified and experienced professionals across offshore, near-shore, and onshore locations to help clients address current challenges and prepare for future needs. The company delivers comprehensive solutions through a global delivery network designed to meet business objectives, cultural and language requirements, and cost optimization goals. Services span multiple industry verticals, providing operational excellence and deep industry knowledge. Radical Minds focuses on critical business processes, helping clients improve efficiency and customer experience through tailored support and technology-enabled services.

Role Description The Customer Support Executive role is a full-time, on-site position based in Noida. In this role, the individual will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information and timely resolution of queries. Day-to-day responsibilities include logging and tracking issues, escalating complex cases as needed, following standard operating procedures, and maintaining high-quality service and professionalism. The Customer Support Executive will collaborate with team members and supervisors, meet performance metrics such as response time and customer satisfaction, and contribute feedback to improve processes and customer experience. The role also involves staying updated on client products, services, and policies to ensure consistent and reliable support.

Qualifications

• Strong customer service and client relationship skills, including empathy, patience, and a solution-oriented mindset.
• Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Ability to use CRM tools, ticketing systems, and standard office software for documentation and case management.
• Sound problem-solving and analytical abilities to understand issues, identify root causes, and propose effective solutions.
• Capability to work in a fast-paced, team-based environment and adapt to shifting priorities and client requirements.
• Willingness to work in rotational shifts, including weekends or holidays if required by business needs.
• Previous experience in customer support, contact center, or BPO environments is preferred but not mandatory.
• Minimum educational qualification: high school diploma or bachelor's degree in any discipline; relevant certifications in customer service are a plus.