Customer Support Executive

Principal Responsibilities:

1. Handle end-to-end processes for HNW clients under Global Private Banking.
2. Perform activities like banking, payments, account servicing, settlements, and corporate actions.
3. Ensure adherence to SLAs, policies, and regulatory guidelines.
4. Conduct research to resolve discrepancies and reconciliation breaks.
5. Process account administration requests and create system entries for securities and cash movements.
6. Provide accurate and timely responses to internal/external client inquiries.
7. Offer backup support for team members and assist with ad-hoc projects.

Qualifications and Skills:

• Essential:

• Experience in back-office processing and accounting.
• Strong knowledge of capital markets and financial instruments.
• Proficiency in platforms such as AVALOQ, SFE, TLM, Request Builder, and Bloomberg.
• Flexibility to work in UK, US, or APAC shifts.

• Desirable:

• Experience in investment operations/securities processing.
• Awareness of asset servicing (corporate actions/income processing) or securities operations (settlements).

Shift Timings:

• UK Hours: 12:30 PM – 9:30 PM IST
• US Hours: 5:30 PM – 2:30 AM IST (DST applicable)
• APAC Hours: 6:30 AM – 3:30 PM IST

Additional Expectations:

• Maintain internal control standards and address audit points promptly.
• Awareness of operational risk and compliance requirements.