Customer Support Executive

Description

We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues to ensure a positive experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively and efficiently.
• Provide product and service information to customers as needed.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve the overall customer experience.
• Assist in onboarding new customers and providing necessary training on products and services.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and ability to think critically.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle difficult situations and customer complaints with patience and professionalism.
• Basic knowledge of customer service principles and practices.
• Strong interpersonal skills and ability to work well in a team environment.