Customer Support & Service
- Handle inbound and outbound calls from customers regarding products and services.
- Provide accurate information and resolve customer queries promptly.
- Maintain a professional and courteous tone while interacting with customers.
- Ensure timely escalation of complex issues to appropriate teams.
Telecalling & Relationship Management
- Conduct telephonic follow-ups and customer engagement activities.
- Build strong customer relationships through effective communication.
- Support customer retention and satisfaction initiatives.
- Maintain accurate records of customer interactions and feedback.
Process Adherence & Communication
- Follow company guidelines and standard operating procedures for customer interactions.
- Ensure consistent communication and updates with internal teams.
- Participate in training sessions to enhance product knowledge and customer handling skills.
