Skill
Customer Support Tele calling Excel Tele communication
Minimum Qualification
Degree
CERTIFICATION
No data available
Working Language
About The Role
- Function as dedicated SPOC for assigned customers and regional agents.
- Work periodically with Assigned Customers and send MIS Reports to customer on daily basis
- Role of SPOC (Single point of contact) for assigned customers is to be honored in terms of queries addressing, MIS Reports and other communication.
- Queries to be responded and resolved within TAT.
- Internal reports to be maintained on calls and queries addressed.
