Customer Support Executive

Customer Support Executive

Freshers & Experienced (1–3 Years)

Immediate Joiners Only

Company Overview

Innopay Technologies is a fast-growing fintech company based in Bangalore, India, on a mission to transform the financial industry through cutting-edge technology. We design innovative products that simplify and scale financial services for our users. We're now inviting passionate and driven individuals to join our Customer Support team — and be a part of something meaningful.

Role: Customer Support Executive

As a Customer Support Executive, you'll handle customer queries via email, chat, and outgoing calls (when needed) for social media escalations. You'll play a key role in ensuring high levels of satisfaction while delivering accurate information and proactive support.

Key Responsibilities

• Respond to customer inquiries via email and chat

• Make outgoing calls for social media queries or escalations

• Offer accurate, timely product/service information

• Troubleshoot issues and ensure a smooth customer experience

• Collaborate with internal teams to resolve concerns

• Maintain professionalism, empathy, and a customer-first mindset

Requirements & Skills

• Excellent written communication

• Strong problem-solving and multitasking ability

• Experience with CRM/ticketing systems

• Fluency in Hindi is a plus

• Flexibility to work weekends & rotational day shifts

• Graduation is mandatory (BCom/BBA/Finance & Commerce streams only)

• BE and MBA graduates are not eligible

• Prior fintech/banking ops or merchant support experience preferred

• Social media query handling is a bonus

Qualifications

• 2+ years in Customer Support or a related role

• Freshers with the right attitude and strong communication can also apply

• Prior experience in fintech or risk/merchant ops is an advantage

What We Offer

• Competitive salary & performance bonuses

• A passionate, fast-paced fintech culture

• Health insurance & employee benefits

• Exposure to real-time innovation and rapid career growth

Apply Now

Send your CV to: [Confidential Information]

Contact: 9108510751 (WhatsApp also)