Customer Support Executive - Onsite

Location: Ludhiana/Onsite

Experience: Freshers can apply

Employment Type: Full-Time

Salary - 18k -25k

Bond - 1 Year

Job Summary

We are looking for a Customer Care Executive / Chat Executive to handle customer queries through chat, email, and calls (if required). The ideal candidate should have good communication skills, a customer-centric approach, and the ability to resolve issues efficiently.

Key Responsibilities

• Handle customer inquiries via chat, email, and/or phone in a timely manner
• Provide accurate information regarding products/services
• Resolve customer complaints and escalate issues when necessary
• Maintain proper records of customer interactions in CRM
• Follow company communication guidelines and quality standards
• Ensure high levels of customer satisfaction
• Coordinate with internal teams for quick issue resolution

Required Skills & Qualifications

• Good written and verbal communication skills (English)
• Basic computer knowledge (MS Word, Email)
• Ability to multitask and work under pressure.
• Customer-focused and problem-solving mindset
• Prior experience in Customer Support / Chat Process is a plus.

Interested candidates can share their resume at [Confidential Information]