Customer Support Executive

Old School Rituals is a premium skincare and self-care brand inspired by heritage beauty traditions. We create clean, high-quality products and experiences with a strong focus on customer satisfaction, product education, and service excellence.

Customer Support Executive (English, Telugu & Hindi)

Location: Hyderabad (On-site)

Employment Type: Full-time

Work Schedule: 6 days/week

Experience: 13 years (D2C/E-commerce preferred)

CTC: 3.0 to 3.5 LPA

Role Summary

Manage customer support across WhatsApp, phone, email, website chat, and social media DMs, ensuring timely resolution and a high-quality customer experience.

Key Responsibilities

• Handle customer queries across WhatsApp, calls, email, Instagram DMs, and website chat
• Manage order support end-to-end: delivery updates, address changes, cancellations, refunds, exchanges/returns
• Coordinate with logistics and warehouse teams for delays, damages, RTO, and priority dispatch
• Log, track, and close tickets with clear documentation and follow-ups
• Maintain response templates, FAQs, and support process improvements
• Share customer feedback and recurring issues with internal teams for corrective actions

Requirements

• Strong communication skills in English, Telugu, and Hindi.
• 13 years of experience in customer support (D2C/E-commerce preferred)
• High ownership, empathy, and strong problem-solving skills
• Comfortable handling multiple conversations and high query volumes
• Familiarity with Shopify, Bitesepped, WhatsApp Business, Shiprocket/Delhivery is a plus

Application Details

Please share your resume along with current location, notice period at [Confidential Information]