Job Title - Customer Support Executive
Location - Bangalore
CTC - Upto 3.5LPA Fixed + Variable
Company Description
NoBrokerHood, a subsidiary of NoBrokerIndia's first prop-tech unicorn, is a leading community management platform launched in 2018. With an advanced system for visitor management, finance, asset handling, and community services, the platform makes living in gated societies secure and convenient. It serves over 48 lakh families, managing 25,000+ societies, and boasts a 50% market share in the sector. NoBrokerHood stands out with its commitment to data security, achieving Level 1 PCI-DSS Certification and compliance with GDPR, PDPB 2019 Guidelines, and ISO 27001. Backed by a recent $5 million funding from Google, the platform is expanding to transform residential living experiences.
Role Description
This is a full-time, on-site position based in Bengaluru for a Customer Support Executive. The role involves addressing customer inquiries, resolving issues efficiently, providing excellent service, and maintaining customer satisfaction. Responsibilities include managing queries, troubleshooting problems, escalating issues as required, and ensuring customers have a seamless experience with NoBrokerHood's platform. The executive will also collaborate with internal teams to enhance processes and customer interactions.
Qualifications
- Should have 6 Months to 1 year of experience in Customer service executive or Telecalling
- Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up until resolution through inbound and outbound calls
- Should be proficient in English and Hindi Mandatory.
- Follow up regularly on warm and cold leads to maximize conversion opportunities.
- Provide accurate, valid, and complete information to customers using the right tools and resources.
- Maintain records of customer interactions, update account information, and manage documentation
- accurately.
- Identify and assess customers needs to achieve high satisfaction levels.
- Manage large volumes of incoming calls efficiently and prioritize based on urgency.
- Build and maintain strong relationships with customers through open and positive communication.
