Customer Support Executive

Key Responsibilities

• Handle customer inquiries, complaints, and service requests professionally
• Maintain records of customer interactions using computer systems
• Coordinate with logistics teams to ensure timely resolution of customer issues
• Provide updates to customers regarding shipments, deliveries, and service status
• Support billing, documentation, and other administrative tasks as required
• Communicate effectively in English and/or local language to enhance customer satisfaction
• Contribute to process improvements and service efficiency

Qualifications

• Graduate in any discipline
• 12 years of experience in customer handling in logistics or as a CF Agent
• Good communication skills
• Proficient in computer operations