Profile/Designation: Customer Service Officer (Level 2)
We encourage candidates to apply if they are ready to join and comfortable with the offered salary range. If the salary does not align with your expectations, we appreciate your understanding in not proceeding with the application.
Experience: 1 - 4+ years in International Voice process
Location: Pune, Magarpatta
Shift: US Shift
Salary range: 3.80LPA to 4LPA (based on last CTC)
Skills:
- Excellent Communication skills (Written & Verbal)
- Good interpersonal and listening skills
- Must have basic skills in usage of MS word and MS excel
- Must have basic computer skills (Navigation and toggling between multiple screens)
- Must be willing to work in flexible shifts (Night Shifts), multitask and be adaptable to change
- Self-starter with an ability to work in a team environment.
- High attention to detail and strong navigation skills
- Proven experience in insurance domain
Job Description:
- Processing tasks/loans assigned as per defined process SLA and providing resolutions within the timelines.
- Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
- Meet daily/Weekly targets and deadlines
- Make Outbound calls to carriers and financial institutions to obtain customer information
- Adhering to company compliances and policies
Assessment/ Selection criteria:
- First Round HR Interview
- Second Round Operations Round Interview
- Final round- Written SVAR and typing test
