Customer Support Executive

About Our Client : A Leader in Payment Domain

Our Client is a software product and consulting company in the payment solutions

space offering tool development for the entire payment ecosystem. With our Client you don't just work, become part of a movement that's changing the payment domain!

Location : Bangalore, India

Role - Customer Support Executive Software Products

Experience : 1 - 3 years of experience in B2B customer support in Software products.

Mode of Work

First 3 months Work from office (10am to 7pm), afterwards Work From Home (Night shift 8pm to 5am)

Office visit two weeks once

The ideal candidate should have excellent communication skills in English, strong computer

proficiency, and a customer-first attitude.

Responsibilities:

Provide timely and professional support to customers via Email and Jira.

Assist customers in using and navigating our company's Software products.

Resolve customer issues effectively, ensuring a high level of satisfaction.

Understand our products and licenses to minimize the issue escalation

Maintain accurate documentation of customer interactions using Jira tool.

Ensure the SLAs are met and customer is kept abreast of the status of their issues or

queries

Collaborate with internal teams to ensure prompt issue resolution.

Identify recurring problems and share feedback for product or process improvements.

Follow established procedures for escalation of unresolved issues.

Required Skills & Qualifications:

Bachelor's degree or equivalent.

1 - 3 years of experience in B2B customer support in Software products.

Excellent English communication skills both verbal and written.

Right etiquettes, professionalism and confidence to communicate with customers from

international time zones.

Computer skills including JIRA Service desk (must have), Microsoft Office, and email

platforms.

Ability to work independently and manage time efficiently during night shifts.

Customer-focused mindset with problem-solving

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