Job Description
Job Title: Customer Support Executive
Location: Coimbatore (On-site)
Shift: Rotational (including nights/weekends)
About the Role:
We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Key Responsibilities:
- Respond to customer queries via phone, email in a timely and professional manner.
- Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.
- Guide customers on product features, usage, and best practices.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Gather customer feedback and share insights with internal teams to improve service.
Requirements:
- Education:Degree in any discipline (English Lit preferred).
- Experience: 01 year in customer support (training provided).
- Skills:
- Excellent English communication (verbal and written).
- Strong problem-solving and multitasking abilities.
- Basic technical proficiency (comfortable using CRM tools).
- Work Flexibility: Willingness to work rotational shifts, including nights and weekends.
- Location: Must be able to commute daily to our Coimbatore office.
Good to Have:
- Prior experience in international customer support (especially UK clients).
- Familiarity with helpdesk software and support ticketing systems.
