Customer Support Executive

Key Responsibilities

• Provide excellent customer service by responding to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer issues promptly, ensuring customer satisfaction and retention.
• Assist customers with product or service information, order processing, and troubleshooting.
• Document customer interactions accurately in CRM systems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Follow up with customers to ensure resolution and gather feedback.
• Maintain knowledge of company products, services, and policies to provide accurate information.
• Contribute to process improvements for better customer experience.