Customer Support Executive

Location : Bangalore (Bellandur)

Job Type : Full-time

Experience : 1 - 2.5 yrs in inbound & outbound

Responsibilities

● Answering calls and mails to guide customers about Livspace design services and

products for end-to-end home design projects as per the SLA and TAT. ● Assisting

customers while they shop online; guiding them on the best design products for their

homes.

● Keeping records of customer interactions and different transactions, recording

details of complaints, comments, and inquiries.

● Follow up with stakeholders to ensure that appropriate action has been taken on

customer requests and complaints

● Escalate unresolved customer requests, pass on grievances to higher departments

for further investigation and clarification

● Make reminder calls to clients, send follow-up emails, and schedule appointments

● Feedback calls to customers

● Perform other duties as assigned

Key Requirements

● Great written and verbal communication skills

● Good listener with active problem solving skills

● Good interpersonal and analytical skills

● Quick learner and open to learning new channels or processes

● Flexible with work timings/ schedule and availability.

● Knowledge of social media platforms

● E-commerce experience is a bonus

● Multitasker with flexibility to work in different work roles.

● Basic knowledge about home interior design and products would be an added

advantage.

● Prior experience of working with CRM tools such as Freshdesk would be an added

advantage.