Customer Support Executive

Dabba (formerly Wifi Dabba) is a Bengaluru-based pioneer in low-cost, decentralized Wi-Fi networks—leveraging DePIN (Decentralized Physical Infrastructure Network) and Web3 technologies to deliver affordable, high-speed internet across India. Since its founding in 2016/17 and Y Combinator support, Dabba has rolled out thousands of hotspots nationwide using innovative models like managed deployment via Local Cable Operators (LCOs) and token-based incentives.

Role Overview

We're seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries. This role operates on a 6-day-a-week schedule and demands adaptability, technical fluency, and strong interpersonal skills.

Key Responsibilities

-Customer Support & Technical Assistance

-Act as the frontline support for customer inquiries via calls, chats, or email.

-Diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults.

-Guide customers on device activation steps, including the Dabba Lite onboarding process and interaction with LCOs for deployment.

-Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite, etc.), including pricing and rewards system.

-Clearly communicate sales process: device purchases, onboarding, LCO deployment, and activation fees

dabba.com.

-Collaborate with internal sales or partnerships teams as needed to escalate leads and follow-up.

-Cross-functional Collaboration & Reporting

-Coordinate with technical, product, and operations teams to track customer issues and feedback.

-Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement.

-Work 6 days per week, providing dependable and flexible support during business hours and occasional peak periods.

Required Qualifications & Skills

-Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.

-Strong communication skills.

-Adaptable, with a positive, can-do attitude to thrive in a startup/Web3 environment.

-Flexible availability for a 6-day work week.