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Job Description
Dabba (formerly Wifi Dabba) is a Bengaluru-based pioneer in low-cost, decentralized Wi-Fi networks—leveraging DePIN (Decentralized Physical Infrastructure Network) and Web3 technologies to deliver affordable, high-speed internet across India. Since its founding in 2016/17 and Y Combinator support, Dabba has rolled out thousands of hotspots nationwide using innovative models like managed deployment via Local Cable Operators (LCOs) and token-based incentives.
Role Overview
We're seeking a dynamic individual to deliver top-tier customer support, handle select sales calls, and troubleshoot ISP and networking queries. This role operates on a 6-day-a-week schedule and demands adaptability, technical fluency, and strong interpersonal skills.
Key Responsibilities
-Customer Support & Technical Assistance
-Act as the frontline support for customer inquiries via calls, chats, or email.
-Diagnose and resolve networking issues related to Dabba devices, backhauls, or connectivity faults.
-Guide customers on device activation steps, including the Dabba Lite onboarding process and interaction with LCOs for deployment.
-Respond to incoming sales inquiries with relevant information about hotspots (Dabba Lite, etc.), including pricing and rewards system.
-Clearly communicate sales process: device purchases, onboarding, LCO deployment, and activation fees
dabba.com.
-Collaborate with internal sales or partnerships teams as needed to escalate leads and follow-up.
-Cross-functional Collaboration & Reporting
-Coordinate with technical, product, and operations teams to track customer issues and feedback.
-Maintain accurate records using CRM tools—documenting recurring concerns, resolution steps, and potential areas for improvement.
-Work 6 days per week, providing dependable and flexible support during business hours and occasional peak periods.
Required Qualifications & Skills
-Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
-Strong communication skills.
-Adaptable, with a positive, can-do attitude to thrive in a startup/Web3 environment.
-Flexible availability for a 6-day work week.
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