Customer Support Executive

Location: Gurugram (Onsite)

Type: Full-Time

Shift Timings: 2pm - 11pm

Experience: Freshers (DU Graduates preferred)

About KSHM

We're a roots-driven lifestyle brand blending Indian spirit with modern everyday living. Focused on comfort, movement, and thoughtful design, we create pieces that flow from yoga to work.

Loved by 2L+ customers and a growing 90K+ IG community, we're building a brand that evolves with the people who wear it.

About the Role:

We are looking for a Customer Support Executive with excellent written communication skills to manage customer interactions via chat, email, and other messaging platforms. You will be the first point of contact for customers seeking assistance, ensuring their queries are resolved promptly and professionally while maintaining a positive brand image.

Key Responsibilities:

• Respond to customer queries through email, chat, and other written channels in a timely and professional manner.
• Understand customer issues and provide accurate solutions or escalate when necessary.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Ensure a high standard of written communication, including proper grammar, tone, and clarity.
• Collaborate with other teams (Operations, Sales, Product) to provide complete solutions.
• Identify recurring issues and suggest improvements to processes or products.
• Follow company policies and guidelines to ensure consistency in communication.

Key Skills & Competencies:

• Exceptional written communication and grammar skills.
• Ability to handle multiple conversations simultaneously.
• Problem-solving mindset with a customer-first approach.
• Patience, empathy, and professionalism in handling queries.
• Familiarity with customer support tools is a plus.
• Attention to detail and ability to maintain accurate records.

Qualifications:

• Bachelor's degree or equivalent.
• 0-2 years of experience in customer support or related roles preferred.
• Strong typing and digital communication skills.

Why Join Us:

• Opportunity to work in a dynamic and fast-growing environment.
• Learn from a collaborative team focused on delivering excellent customer experiences.
• Exposure to innovative customer support processes and tools.

Apply now: [Confidential Information]