Customer Support Executive
Kriti Dwivedi (Proprietor of Solitaire Global)- Posted 12 hours ago
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Job Description
WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE (L1)
Work Location: Goregaon East, Mumbai
Process: Customer Support
Experience: Freshers / Candidates with up to 1 year of experience
Qualification: Graduate in any stream
Employment Type: Full-time
Work Mode: Work from Office
Day shift
Salary up to 4.5 LPA + incentives
Job Responsibilities
- Handle customer queries through email, chat, and support tickets.
- Understand customer issues and provide accurate solutions.
- Troubleshoot basic problems and escalate complex issues to the relevant team.
- Maintain proper records and update customer tickets.
- Follow up with customers until their issues are resolved.
- Meet response time and customer satisfaction targets.
Eligibility Criteria
- Graduate in any stream.
- Good written and verbal communication skills in English.
- Hindi communication skills will be an added advantage.
- Basic knowledge of MS Office, email, and web tools.
- Good problem-solving skills and a customer-friendly attitude.
- Willingness to work in rotational shifts, if required.
Interested candidates can contact or share their references.
HR Pooja – Solitaire HR
9284020759
Spotlight
- Cafeteria, Office gym, Office cab/shuttle
Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A)
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