- Posted 19 days ago
- Over 50 applicants have applied
Job Description
Customer Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments.
Roles and Responsibilities
- Working with customers/team members to identify application and system issues and advising on the solution
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts and file documents
- Logging and keeping records of customer queries and feature request
Qualifications
- Graduate in Computer Science, IT, Engineering or similar
Skills
- Communication skills
- Good analytical and problem-solving skills
- Presentation Skills
- Eye for detail
- Curiosity to learn
- Time Management Skills
- Good interpersonal and customer care skills
- Minimum 1 year of experience in Customer Handling and Application Training
More Info
Key Skills
About Company
First Ventures in an omni-channel fulfillment & e-tailing partner in the e-commerce segment. We provide real-time business solutions and engineering strategies to multiple brands to scale their e-commerce operations. We are led with a vision to become one of the most optimum solution provider in the industry and we continuously strive for creating added value for our partnered brands. We provide end-to-end solutions for all business segments with a partnership approach to ease access and develop operations in the industry. We at First Ventures work on the principles of commitment, dedication & service. Our Approach towards our vision is simple, transparent and innovating.
