Customer Support Executive

As a Customer Support Executive at Kiya.ai, you will be the initial point of contact for our clients. You'll be responsible for addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. This role involves close collaboration with internal teams to deliver timely and effective support.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats from clients and partners.
• Provide accurate information regarding Kiya.ai's financial products and services.
• Log customer interactions, issues, and feedback into CRM systems.
• Coordinate with internal departments (e.g., tech, finance, credit) to resolve client issues efficiently.
• Track and follow up on pending queries to ensure timely resolution.
• Identify recurring issues and escalate them to management with actionable suggestions for improvement.
• Maintain high levels of customer satisfaction through professional communication and empathy.
• Assist in onboarding new clients and resolving documentation-related queries.

Required Skills and Qualifications

• Bachelor's degree in any discipline.
• Expert proficiency in both English and Hindi is mandatory.
• Excellent verbal and written communication skills.
• Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce).
• Strong problem-solving skills and meticulous attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-centric attitude and professionalism, even under pressure.

Preferred Qualifications

• Experience working in a fintech or NBFC environment.
• Familiarity with digital lending platforms and client KYC processes.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work in a fast-growing fintech environment.
• Learning and development programs.
• A collaborative and inclusive work culture.