Job Title: Customer Support Representative | BPO
Location: Noida- Sector 135
Salary: 17K-25K per month
Perks: Cab Facility (both ways) + Night Allowances and VariablesRoles and Responsibilities:- Customer Support: Provide prompt and professional assistance to customers via phone, email, or chat.
- Inquiry Resolution: Address customer queries, concerns, and issues effectively, striving for first-call resolution.
- Product Knowledge: Acquire and maintain a thorough understanding of the products or services offered by the company.
- Communication: Communicate clearly and professionally, adapting your communication style to meet the needs of customers from different cultures and regions.
- Problem-Solving: Analyze customer problems and provide creative solutions while adhering to company policies and procedures.
- Quality Assurance: Meet or exceed performance and quality metrics, such as call quality, response times, and customer satisfaction ratings.
- Team Collaboration: Collaborate with colleagues and team members to share knowledge and best practices.
- Adherence to Policies: Follow company guidelines, compliance regulations, and data security protocols.
Contact Details:
[Confidential Information]
