Key Responsibilities
- Handle inbound and outbound customer calls professionally. Respond to customer queries via phone, email, or chat.
- Resolve complaints and provide appropriate solutions within timelines.
- Maintain accurate records of customer interactions.
- Coordinate with internal departments to ensure customer satisfaction.
- Follow company processes and service standards.
Requirements
- Minimum 2 years of experience in customer support/customer service.
- Good communication skills (English & Hindi/Telugu preferred.
- Basic computer knowledge (MS Office and email handling).
- Strong problem-solving ability.
- Ability to handle customers calmly and professionally.
About Company: The Affordable Organic Store is India's trusted online destination for high-quality, pocket-friendly organic gardening supplies and sustainable living essentials. From organic seeds, plants, and fertilizers to eco-friendly gardening tools and accessories, we help people grow their healthy food at home with ease and joy. We believe everyone should have access to affordable, chemical-free gardening solutions. Our mission is to empower urban gardeners, plant lovers, and sustainable living enthusiasts to create greener homes and a healthier planet, one small garden at a time. Join us to be part of a passionate team making organic living accessible and affordable for all!
