Job Description
Role Overview
We are looking for a Client Support Executive who will act as the primary point of contact for our clients.
The role focuses on ensuring smooth onboarding, effective system adoption, and ongoing client support.
The ideal candidate should have excellent communication skills and be fluent in Hindi and English.
Key Responsibilities
Client Training & Onboarding
Train client personnel on system usage, features, and workflows.
Ensure a smooth transition during onboarding and deployment phases.
Assist clients in understanding best practices for effective system utilization.
Client Support & Adoption
Address client queries and concerns in a timely and professional manner.
Monitor system adoption and usage to ensure client comfort and confidence.
Proactively guide clients to improve engagement and operational efficiency.
Feedback & Improvement
Collect client feedback during pilot runs and initial deployments.
Document insights, issues, and suggestions shared by clients.
Collaborate with internal teams to enhance the solution based on client feedback.
Required Skills & Qualifications
Excellent verbal and written communication skills.
Proficiency in Hindi and English (mandatory).
Strong interpersonal and problem-solving abilities.
Ability to explain technical concepts in a clear, client-friendly manner.
Customer-first mindset with strong attention to detail.
Preferred Qualifications
Prior experience in client support, customer success, or onboarding roles.
Experience working with SaaS or technology-based platforms.
Ability to manage multiple clients and priorities effectively.
About Company: We are a boutique software engineering services company with expertise in mobile and web app development. We engage with startups throughout their product development lifecycle and deliver software products on time using cutting-edge technologies. Startups trust us because we specialise in rapid development and use strong and tested frameworks that can work across scales. We are a boutique engineering services company providing technology solutions in IoT and deep learning for our clients worldwide.
