Customer Support Executive

Key Deliverables:

• Handle inbound and outbound voice and non-voice processes (email/chat).
• Ensure high customer satisfaction through effective communication.
• Adhere to all company and contact center policies.
• Perform all assigned tasks promptly and efficiently, ensuring accuracy and timeliness.

Role Responsibilities:

• Interface with customers, clients, and vendors; escalate concerns as needed.
• Participate in training sessions to enhance job performance and customer service skills.
• Perform duties as assigned by management and attend scheduled shifts.
• Communicate effectively with clients and customers to resolve queries.