Description
We are seeking a highly motivated Sr. Customer Support Executive to join our team in India. The ideal candidate will have 1-6 years of experience in a customer support role and a passion for delivering exceptional customer service.
Responsibilities
- Provide exceptional customer support via various channels including phone, email, and chat.
- Resolve customer inquiries and issues in a timely and efficient manner.
- Document customer interactions and feedback in the CRM system.
- Collaborate with cross-functional teams to improve customer experience and satisfaction.
- Identify trends in customer issues and suggest improvements to products or services.
- Assist in training and mentoring new customer support team members.
Skills and Qualifications
- 1-6 years of experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Proficient in using CRM software and other customer support tools.
- Ability to handle difficult situations and provide effective solutions.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer service best practices and standards.
