Customer Support Executive

HRH Next Services Limited, now a proud Public Limited Company, has been a leading contact center in South India for over eight decades. With a skilled workforce of more than 1,800 employees across locations such as Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad, HRH Next excels in offering top-tier customer engagement services. Its comprehensive offerings include inbound and outbound calls, omnichannel customer interactions, predictive and speech analytics, and more, leveraging advanced technology and best practices. Known for its personalized multilingual customer service, particularly catering to South India's linguistic diversity, HRH Next is dedicated to optimizing client operations and delivering exceptional customer experiences.

This is a full-time, on-site role for a Customer Support Executive based in Coimbatore. The position involves providing exceptional customer support by addressing inquiries, resolving issues, ensuring high customer satisfaction, and offering technical assistance as needed. Interactions may take place through various channels such as calls or online support systems. A strong focus will be placed on ensuring customer needs are met in a professional and timely manner.

• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Experience in Online Support and Technical Support
• Excellent communication and problem-solving skills
• Ability to manage time effectively and perform well under pressure
• Proficiency in handling customer inquiries in a professional and personable manner
• Familiarity with contact center tools and software is a plus
• Prior experience in a similar role in customer service or technical support is advantageous