Customer Support Executive

Housenama is India's #1 nameplate brand. As a D2C brand, we manufacture and retail nameplates through our own website (https://housenama.com); and are now expanding to a few other home decor categories.

As part of our mission to help customers give that perfect finishing touch to their home, all our name-plates are personalized and are backed by a 100% love-it guarantee. Either the customer has a great experience or we make it right.

So far all conversations with customers were managed by the 2-member founding team. We are now looking for a full-time Customer Support Executive to shoulder this responsibility.

If you see yourself doing justice to this role, we'd love for you to be part of our team.

Roles & Responsibilities

• Respond to customer queries through WhatsApp, Call, Email and Social Media Platforms.
• Co-ordinate with the workshop team to prioritize and process orders and highlight custom requests made by the customer.
• Convert queries in to successful orders.
• Document best practices and create processes to tackle familiar issues.
• Offer constructive feedback to the product, design and operations team based on concerns raised by customers.

Qualifications

• You must be a graduate with proficiency in English, Hindi and at least one more of these languages - Bengali / Gujarati / Kannada / Malayalam / Marathi / Telugu / Tamil.
• We are looking for candidates with at least 1 year experience in customer service in the e-Commerce industry.
• If you have exposure to tools such as Shopify and Shiprocket, and/or graphic design tools such as Photoshop and CorelDraw, please mention that in your resume.
• Most importantly, you must be a good listener and be able to discern the customer's queries/requirements. And you must be polite and respectful even while speaking with difficult customers.

Work Timing

Monday - Saturday, 9:30 AM - 6:30 PM IST

Note: This is a remote work opportunity but you will be required to come to office once a week.

Salary

• Rs. 25,000 to Rs. 30,000 per month

Note: We expect all applicants to have visited the website to understand our line of business before applying.