D2C Online Sales & Customer Support Executive

Position: D2C Online Sales & Customer Support Executive

Location: On-site – Seasons Business Square, Aundh, Pune

Reports to: Marketing & Sales Head

Role Overview:

We are seeking a fashion-savvy professional with 2–4 years of experience in online/D2C sales and customer service. The ideal candidate will have a background in the fashion industry, strong product knowledge, and the ability to convert online interest into sales while ensuring exceptional customer experiences.

Key Responsibilities:

1. Boost Online Sales

• Manage product listings, descriptions, and images to reflect brand aesthetics.

• Drive conversions through offers, upselling, cross-selling, and styling recommendations.

• Monitor sales analytics, traffic, and conversion rates to improve performance.

• Coordinate with marketing for new launches and seasonal campaigns.

• Recover abandoned carts through follow-up strategies.

2. Customer Support & Styling Assistance

• Handle queries via email, WhatsApp, social media, and phone.

• Provide styling tips, size guidance, and product recommendations.

• Resolve complaints, returns, and exchanges with professionalism.

• Maintain high customer satisfaction and loyalty.

3. Coordination & Operations

• Work with warehouse/logistics for timely order processing and delivery.

• Update CRM with customer interactions and follow-up actions.

• Collaborate with design and marketing teams to align online offerings with current collections.

Requirements:

• Fashion industry background with strong product and styling sense.

• 2–4 years experience in online sales, D2C, or e-commerce roles.

• Excellent communication and customer service skills.

• Knowledge of Shopify or similar e-commerce platforms.

• Data-driven mindset with basic analytics knowledge.

Performance Metrics:

• Online sales growth and conversion rate improvement.

• Customer satisfaction score (CSAT).

• Query resolution time and repeat purchase rate.