Customer Support Executive
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Respond to customer inquiries via phone, email, chat, and social media channels.
Resolve customer complaints and provide appropriate solutions within established timelines.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Follow up with customers to ensure issues are resolved satisfactorily.
Escalate complex issues to relevant departments when necessary.
Provide accurate information about products, services, policies, and procedures.
Meet individual and team performance targets, including response time and customer satisfaction metrics.
Identify customer needs and suggest suitable products or services.
Collaborate with internal teams to improve customer experience and service quality.
Stay updated on company products, services, and industry trends.
Master OF Business Administration (M.B.A), Bachelor of Business Administration (B.B.A), Bachelor of Science (B.Sc), Bachelor of Arts (B.A), Bachelor of Commerce (B.Com), Bachelor of Social Work (B.S.W), Bachelor Of Computer Application (B.C.A)
Job ID: 150475197
Skills:
Customer Support Executive
Skills:
Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail
Skills:
Customer Service, Customer Relationship Management, Customer Support, Customer Handling, Email Writing, Email Support, Telecalling, Telecaller, Financial Service, Communication, Banking, Investment, fintech, Chat Support, Relationship Management, Call Handling, English Communication Skills
Skills:
Customer Support
Skills:
Microsoft Excel, productivity tools, Customer Support, Query handling, Issue resolution
